Terms and Conditions
These terms are a contract between you and Oya Ride Ltd ("Oya"). By creating an account and confirming that you accept them, you agree to them. Please read them with our Privacy Policy and Refund and Cancellation Policy.
1. What Oya is
Oya provides an app that connects riders with drivers for trips in Lagos, Nigeria. Oya Ride Ltd is registered in Nigeria and operates under Lagos State ride-hailing rules. Oya is not a driver and does not own the cars on the platform.
2. Who can use Oya
- Riders must be 18 or older. Drivers must be 21 or older, hold a valid driver's licence and the Lagos documents required for e-hailing, and have a car that meets Lagos rules and has comprehensive insurance.
- You must give true information and keep your account details private. You are responsible for activity on your account.
- One person, one account. Your name cannot be changed after sign up without contacting support.
3. Booking and fares
- The fare is shown before you confirm a trip. It may change if you change the destination or if the trip is much longer than expected, and we will tell you.
- Card trips are charged before the trip starts. Cash trips are paid to the driver after the trip ends. We do not offer pay-later.
- The fare includes government charges that we must collect, such as the Lagos road fund levy per paid trip.
- Tips, where offered, go to the driver.
4. Cancellations and fees
You may cancel a trip. A cancellation fee may apply if you cancel after a driver has been on the way for more than a short grace period. The current amount, the grace period and the number of free cancellations are shown in the app before you confirm a cancel. Details are in our Refund and Cancellation Policy.
5. How to behave
- Treat each other with respect. No harassment, discrimination, violence or illegal items in the car.
- Riders must wear seat belts and not damage the car. Drivers must drive safely, follow the law and use the PIN check at pickup.
- Do not use Oya for fraud, to avoid fares, or to take trips outside the app.
- Report problems through the app. Emergency services come first in an emergency.
6. Ratings and reviews
Riders and drivers rate each other after a trip. Ratings must be honest. We may remove abusive or false ratings.
7. Suspension and closing accounts
We may suspend or close an account for breaking these terms, unsafe behaviour, fraud, failure to settle what you owe, or where the law requires it. You may close your account at any time in the app.
8. Our responsibility
We work to keep Oya available and safe, but we cannot promise that it will always be available or free of errors. To the extent the law allows, Oya is not liable for indirect losses, or for the acts of riders and drivers that we could not reasonably prevent. Nothing in these terms limits liability that the law does not allow us to limit, including for death or personal injury caused by our negligence.
9. Changes
We may update these terms. If a change matters, we will ask you to accept it again. Continuing to use Oya after a change means you accept it.
10. Law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. Please contact support first so that we can try to solve the problem. Courts in Lagos State may hear any dispute we cannot settle.
Questions about this page: support@myoyaride.com or WhatsApp +234 813 694 4002.